HP – Error Message – Array controller P410i [Embedded] was of an unknown or unrecognized class.

Background

About once a day, we started seeing the error posted below in our Event Viewer.

Error Message

Message Detail

  1. Source :- Cissesrv
  2. Event ID: 24607
  3. Error Message :- The event information received from array controller P410i [Embedded] was of an unknown or unrecognized class.
    An excerpt of the controller message is as follows: Surface Analysis Pass Information, LDrv=0 Number of passes=84.

 

Browse Errors

BrowseErrors

 

Diagnosis

Source

Where is the error coming from?

In the Source column we see Cissesrv

 

Registry

Did a quick search in MS Windows Registry for cissesrv

cissesrv

 

Services

We see that Cisserv is a service known as HP Smart Array SAS/SATA Event Notification Service.

 

HPSmartArraySAS-SATAEventNotificationService

Product and File Version

Checked the folder referenced for the file … C:\Program Files\HP\Cissesrv

Version

  1. File Version :- 6.18.0.64
  2. Product Version :- 6.18.0.64
  3. Copyright 2003, 2010

 

Device Manager

SmartArrayP410iController

 

  1. Driver version: 6.28.0.64
  2. Driver Date: 10/28/2013

 

HP Advisory

There is an HP Advisory titled “Advisory: HP Smart Array Controllers – Multiple Event ID 24607 Messages May be Generated By HP ProLiant Smart Array SAS/SATA Event Notification Service for Windows on Servers Configured With Smart Array Controllers Running Firmware Version 5.12 (or Later)” and available @ Link.

Description

Beginning with the Smart Array Controller Firmware Versions 5.12, a new Event Notification Class was added into the firmware and HP ProLiant Smart Array SAS/SATA Event Notification Service for Windows 6.22 (or earlier) does not have the support for this new Event Class. Therefore, it will log Event ID 24607 as an unknown Event.

SCOPE

Any HP ProLiant server configured with any HP Smart Array controller running firmware version 5.12 (or later) and running Windows Server 2003 or Windows Server 2008 with HP ProLiant Smart Array SAS/SATA Event Notification Service for Windows Server 2003/2008 Version 6.22 (or earlier) installed.

 

Resolution

Apply HP ProLiant Smart Array SAS/SATA Event Notification Service for Windows Server 2008 x64 or x86 Editions Version 6.24 (or later).

 

Applicability

Here is the applicability to our environment:

  1. Notification Service
    • We are running 6.18 and it seems we need to be at 6.24 or later
  2. Driver
    • HP Smart Array P410i Controller
      • We are running 6.28.0.64
      • The scope of the upgrade is for those running 5.12 or later

 

Identify & Download Patch

Direct Links

Here are the current links.

 

Name Type Version OS Filename Reboot Link
HP ProLiant Smart Array SAS/SATA Event Notification Service for Windows Server 2008 x64 Editions and Windows Server 2012  Software – Storage Controller  6.42.0.64 (15 Jun 2015)  v2012, v2008/R2, v2008  cp025886.exe (795 KB)  No  Link

 

 

Identify Missing Patches

You might want to explore any other missing patches.

  1. Launch Web Bowser
  2. Access “HP Customer Support – Software and Driver Downloads” by entering the URL http://support.hp.com/us-en/drivers
  3. Choose “Identify Now” button
  4. In the download Options tab, choose “Drivers, Software, and Firmware
  5. The HP Devices detected are
    • HP DL380z Gen9 Virtual Workstation
  6. In our case, the lone missing software is:
    • HP PC Hardware Diagnostics UEFI (International)
      5.9.1.0 Rev.A
      30 Oct 2015
      24.3 MB
  7. Download patch

Identify & Download Software

Devices Detected

DevicesDetected

 

Download Options

DownloadOptions

 

Missing Updates

DiagnosticSoftware

 

Apply Patch

Once download, apply patch, reboot box, and confirm that Notification Service has been updated.

File Properties

Here is the updated file’s property.

20160126

  1. File Version :- 6.44.0.64
  2. Product Version :- 6.44.0.64
  3. Copyright 2003, 2015

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