Additionally Information is needed to connect …

 

Warning

When I come in each morning and occasionally through the day, I get the message pasted below:

 

Image:

additionalInformationIsNeededToConnect_v2

 

Text:

Additionally Information is needed to connect ….

 

Troubleshooting

Review Network Connections

  • Access Control Panel \ Network and Internet \ Network Connections

Our display looks like this:

AttemptingToAuthenticate

On the Wireless Network Connection, we can see the message “Attempting to authenticate”.

 

Review Wireless Networks

  • Access Control Panel \ Network and Internet \ Manage Wireless Networks
  • Select the Wireless Network (that we are being prompted to connect to )
  • Review the Network

 

Manage Wireless Networks

maangeWirelessNetworks

 

 

 

Wireless Network Properties – Connection

wirelessNetworkProperties-Before

 

Wireless Network Properties – Security

wirelessNetworkProperties-Security

 

Problem Identification

The problem is the we are currently setup to auto connect to the Wireless Network.

As background, systems continually poll to see whether automatically configured Networks are nearby.

And, of course, it is once I come to work and dock my laptop each morning.

The auto-connect will happen in most cases.  But, in our case, we are setup with two-factor authentication; smart card and pin.

And, that is the source of the message “Additional Information is needed ….”

 

Remediation

Un-check “Connect automatically when this network is in range”.

 

wirelessNetworkProperties-After

 

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