Windows – 7 – Error Message – “No speakers or headphones are plugged in”

Introduction

Really need to be able to play music on this “HP/Compaq dc7600 Small Form Factor” PC running MS Windows 7.

But, all the love I am getting is the cryptic error message – “No speakers or Headphones are plugged in“.

Problem Identification Steps

System Information

System Information – System Summary

GUI

SystemInformation-SystemSummary

 

Tabulated 
Item Value
System Model Compaq dc7600
System Type x64-based PC

System Information – Components – Sound Device

GUI

SystemInformation-SoundDevice

 

Tabulated
Item Value
PNP DEVICE_ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0260&SUBSYS_103C3011&REV_1004\4&1318D79A&0&0001
Driver Driver c:\windows\system32\drivers\hdaudio.sys
(6.1.7601.17514, 342.00 KB (350,208 bytes), 12/4/2013 1:58 PM)

Control Panel

Control Panel – Device Manager

High Definition Audio Device Properties

DeviceManager-HighDefinitionAudioDevice

Control Panel

Control Panel – Sound

High Definition Audio Device
ControlPanel-Sound-Playback

Determine Problem

Inventory of Devices and Drivers

Goggled for computer and devices are landed on:
HP Compaq dc7600 Small Form Factor PC
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=472259&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D2096%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
 <

Was able to determine the Audio Device Name & Manufacturer

Driver – Audio

But, the HP Site only has the 32-bit Driver and I really needed a 64-bit driver.

And, so went back to Google looking for a 64-bit Driver:

Searched for:

realtek high-definition audio driver for microsoft windows 7 64 bit

And, got a promising response:

Realtek High Definition Audio Driver for Windows 7
(32-bit, 64-bit), Vista (32-bit, 64-bit), XP – ThinkPad

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS013947

Resolution

Downloaded and Installed Driver

Downloaded and installed driver.  By the way, the name of file I downloaded is 8ga116ww.exe and it is hosted on Lenovo’s web site.

Thankfully, the same file should work on XP, Vista, and Windows 7; and the Lenovo site has both the 32 and 64-bit drivers.

And, as always chose not to go for the Reboot head fake:

RealtekHighDefinitionAudioDriver6x for x64 Edition - Will Restart Later

Heard the speaker make a bit of sound.

Validation

Control Panel \ Sound \ Playback

Visited Control Panel \ Sound \ Playback Tab and we have a nice green check mark next to Realtek High Definition Audio.

RealtekHighDefinitionAudio

Control Panel \ Device Manager \ “Sound, Video and  game controllers”

Visited Control Panel \ Device Manger \ “Sound, Video and  game controllers” and our actual Audio Device (Realtek High Definition Audio) is showing, as well.

ControlPanel-DeviceManager-SoundVideoGameControllers

Summary

This is not a big problem to diagnose, but in the olden days, I will have received more hints from Control Panel \ Device Manager:

  • I will have known that one of the devices did not have the right driver

The error indicators that read “No speakers or Headphones are plugged in” and “High Definition Audio Device – Not plugged in” were new and unfamiliar to me.

Listening To

I will like to say that the first thing I listened to is my International Music choice – Janaat 2 starring Emraan Hashmi and Sonal Chauhan track:

Tu hi mera-Full Video Song-Jannat 2 ft Emraan Hashmi & Esha Gupta
 

It is a nice feel good sound to a twisted drama.

Don’t blame me; I grew up on this stuff.  More on that much later.

But,  I can not lie on my mother’s grave.  And, so like Usher I confess to that sound I heard at the gym a couple of weeks past:

Omarion feat. Rick Ross – Let’s Talk (Official Video)
http://www.youtube.com/watch?v=bDOeZlZanSw

References

8 thoughts on “Windows – 7 – Error Message – “No speakers or headphones are plugged in”

  1. well we have almost exactly the same driver and operating system..and the error unfortunately.. so I check if this will help on my problem like yours.

    • Muny:

      I am so very sorry, but never ran into that error.

      If I have time and take the time to reproduce, I will reach out to you and offer some suggestions.

      But, sorry I have nothing to offer at this time.

      So Very Long,
      Daniel

  2. Thankyou very much been having the same problem for a week now. Sometime when i restardted the audio would come back but i would lose it in the middle of a video! I think soo far the problem looks to be good and resolved with the 64 bit driver downloads

    • Asad:

      Wonderful brother.

      I hope the brother is indeed resolved.

      What is the make and model of your computer and what Operating System (OS) are you running, Windows 7.

      Peace And Blessings,

      Daniel

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