Adobe Reader – XI – Error – A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available

Introduction

Friend called and says how much she is hating Adobe as she is unable to use Adobe Reader XI to open\read a document she printed to Adobe from Microsoft Word.

Screen Shot

Here is a screen shot of the problem:

AdobeReaderHasStoppedWorking

And, the problem text reads:

Header – Adobe Reader has stopped working

Text – A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

Problem Diagnosis

You know the routine. Is the Problem Microsoft, Adobe, or interoperability?

Problem Resolution

Adobe Acrobat X Pro

As she is using Adobe Acrobat X Pro as the Print Distiller \ Print Driver, I installed Adobe Acrobat X Pro, tried it on my newly installed MS Windows 7, as she is on that OS.

Everything worked. I am able to print from Word to Adobe PDF.

Determine Version of Adobe Acrobat Reader

We next determine the version of Acrobat Reader that she is using.

From Adobe Reader:

  • Launch Adobe Reader
  • Access menu items – Help \ “About Adobe Reader XI…”

And, we determined that her version# is 11.04

Alternate Reader – FoxIT Reader

I am a big fan of Fox IT and had her download and tried it out.  As always, worked reliably and fast.

Fox IT Reader is available @ http://www.foxitsoftware.com/Secure_PDF_Reader/

Adobe Acrobat Reader – Repair

Repair Adobe Reader.

From Adobe Reader:

  • Launch Adobe Reader
  • Access menu items – Help \ “Repair Adobe Reader Installation”

Repaired Adobe and thankfully she is now able to open and view MS Word -printedto- PDF documents in Adobe Acrobat Reader.

Adobe Acrobat Reader – Update (Auto)

If the Adobe Reader Update does not work for you, I will say try to update to the latest version of Adobe.

From Adobe Reader:

  • Launch Adobe Reader
  • Access menu items – Help \ “Check for Updates..”

Adobe Acrobat Reader – Update (Manual)

For those interested in having access to the installers, please navigate to ftp://ftp.adobe.com/pub/adobe/reader

In our case:

Summary

So the summary is to try using Acrobat Reader in-built Repair Utility.

If that does not work, try to use the App’s built-in Upgrade functionality or track down the latest installation media \ files and install it.

I will suggest that you have a copy of alternate PDF readers (Fox IT reader, etc)  on hand.

If for no other reason, it helps you quickly determine if the PDF file is a bit damaged.

And, my personal take, is that these other utilities are a bit lightweight.

References

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